Frequently Asked Questions
Is the legal service really free?
Yes. Our core services including legal counseling, representation, and the preparation/drafting of legal documents are provided free of charge to eligible individuals. Our mission is to ensure that financial status does not prevent anyone from accessing justice.
Do I need to make an appointment before coming?
No, you do not need an appointment. We operate on a walk-in basis. You can visit any of our centers during our working hours (Monday to Friday), and we will attend to you. We serve clients based on the order of arrival and the urgency of the case.
Will a lawyer represent me in court?
We provide in-court representation services on a case-by-case basis, taking into account the nature and complexity of each matter, the vulnerability of the client, and the availability of legal and institutional resources.
Is my information confidential?
Absolutely. We adhere to strict legal and ethical standards. Any information you share with our counselors or lawyers is kept strictly confidential and is used solely for the purpose of assisting you with your legal matter.
Can you help me with a business dispute or contract?
No. The Legal Aid Center focuses on protecting fundamental human rights and assisting vulnerable individuals. We do not handle commercial, corporate, or business-related disputes.
I am a refugee/foreigner. Am I eligible for help?
Yes. We automatically prioritize refugees, asylum seekers, and migrants. Please bring your refugee ID, asylum seeker certificate, or any relevant identification documents when you visit our offices.
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What if I don't have all my documents?
We strongly encourage you to bring whatever you have (ID, letters, court orders). However, if you are unsure what is needed, come in for a consultation first. Our counselors will review your situation and give you a checklist of exactly what documents you need to gather for the next step.
How can I volunteer as a pro bono lawyer or legal intern?
We welcome the support of the legal community! Whether you are a seasoned attorney or a law student, there are several ways to get involved:
- For Licensed Advocates: You can fulfill your mandatory 50-hour annual pro bono requirement by taking case representations or providing specialized counseling at our centers.
- For Law Students: We offer clinical legal education and internship opportunities. Students can assist with legal research, initial client interviews, and document drafting under the supervision of our senior staff.
